Sapporo Tokyu Department Store is a major department store close to Sapporo Station which has 10 floors of shops and restaurants above ground as well as a basement level food hall.
Sapporo Tokyu Department Store
This department store stocks a great range of fashion for men and women, as well as children’s wear, sportswear, bags, accessories, cosmetics, household goods, and electrical appliances. Hokkaido’s best known confectionery brands and other edible souvenirs can be found in the food hall. Bic Camera occupies the 5th and 6th floors, UNIQLO and GU share the 7th floor, and the popular lifestyle store Hands is on the 8th floor. In this article we will give you an overview of the main products and brands that are sold on each floor.
A street view of Tokyu Department Store
The B1 basement level contains the store’s food hall. As well as everyday groceries and bento lunch boxes, here you can find a range of fresh seafood, gourmet treats, sake, wine, confectionery and other Hokkaido specialties. Popular brands on this level are the Hokkaido-based confectionery stores Ishiya which is famous for its Shiroi Koibito cookies, Rokkatei which is best known for its raisin butter sandwich cookies, and Royce chocolate store.
Confectionery stalls in the B1 basement food hall
The 1st floor contains ladies’ fashion accessories and a range of popular cosmetics brands. Here you can find Cole Haan for footwear, Paul Smith for bags, Swarovski for jewelry, Genten and Hirofu for leather goods, Hakuhodo for makeup brushes, and skincare products and cosmetics stores such as Estée Lauder, Decorté, Clé de Peau Beauté, Shiseido, Chanel, Dior, and Chifure.
Popular cosmetics on the 1st floor
The 2nd to 4th floors have clothing stores and fashion accessories. The 2nd floor includes 23KU, Global Work, Laura Ashley, and ABC-Mart footwear, with options for women, men and children. The 3rd floor has casual and office wear, Wacoal The Store lingerie, travel bags, and sports and outdoor brands such as Puma, Lacoste, and The North Face. The 4th floor has women’s brands such as Hiroko Koshino, Leonard, and Aquascutum, together with formalwear, kimono, jewelry, watches, eyewear, and Nishikawa bedding.
The 5th floor is part of Bic Camera Sapporo. Here you can find smartphones and accessories, computers, televisions, audio equipment, games, toys, and bicycles. The store’s general information counter and online-order collection service are also on this floor.
The 6th floor continues Bic Camera’s range with household appliances, cameras, watches, suitcases, bedding, and alcoholic drinks. There are also repair and support services, a pharmacy, and an eye clinic on this floor.
The 7th floor is shared by UNIQLO and GU, with clothing for women, men and children. Both stores offer casual clothing and everyday wardrobe basics.
The 8th floor contains Hands, a popular general goods and creative lifestyle store where you can find stationery, hobby and craft supplies, games, kitchenware, household storage goods, tools, bags and travel accessories, cosmetics, and everyday bathroom and cleaning products.
Hands on the 8th floor
The 9th floor has Amuse Park, with arcade games and character-related shops, and Village Vanguard for lifestyle goods. The floor also includes official shops for Ichiban Kuji, Bandai Candy, and the One Piece card game.
The 10th floor of Tokyu Department Store has two sections. One section is a restaurant zone called “Dining Dining” which has a variety of restaurants serving deep fried tonkatsu pork cutlets, sushi, shabu shabu hotpot, soba buckwheat noodles, tempura, and other Japanese dishes. There are also restaurants here serving Korean and Italian food. Also on this floor is a section called “Beauty & Relaxation” where you can find nail, hair and foot-care salons.
The dining section on the 10th floor
The rooftop terrace hosts a seasonal beer garden. Opening dates and hours depend on the season and weather, so check the schedule before visiting. During operation, access is by the north-side Crystal Elevator.
Services & Facilities
The Information Desk is located on the B1 basement level by the North Exit and can help with directions around the store. Ask staff about language assistance when you visit.
Baby strollers can be borrowed at B1 North Information and beside the 1st-floor Crystal Elevator. Wheelchairs can be borrowed at B1 North Information. A baby room with nursing and diaper-changing facilities is on the 2nd floor.
Wheelchair accessible toilets can be found on the 1st, 6th, and 10th floors. For the 5th and 6th floors, use the west or central elevators; the Crystal Elevator does not stop there. The B1 North wheelchair platform lift is unavailable during station redevelopment work.
Seven Bank and AEON Bank ATMs can be found on the B1 basement level by the North Exit. A Japan Post Bank ATM is on the 10th floor. Seven Bank accepts many overseas-issued cards and offers English guidance, although some cards cannot be used.
Coin lockers (including refrigerated lockers) can be found on the B1 basement level.
Free Wi-Fi is available at Bic Camera on the 5th and 6th floors. Select “Bic_Wi2_WiFi” and follow the connection page to accept the terms of use.
For purchases through October 31, 2026, eligible overseas visitors can apply for tax-free shopping on qualifying purchases of at least 5,000 yen before tax at the same shop on the same day. Consumables such as food and cosmetics have a 500,000-yen pre-tax maximum and must remain in their sealed tax-free packaging while in Japan. If general goods and consumables are combined to meet the minimum, the same maximum and packaging conditions apply.
For purchases handled by the department store’s counter, bring your passport, receipts, and purchased goods on the day of purchase. The Tax Refund Counter is on the 10th floor and operates from 10.00 to 19.00; from 19.00 to 20.00, procedures are handled at the 1st-floor cosmetics register. Some shops handle their own tax-free procedures and others do not participate, so check when paying.
For purchases from November 1, 2026, Japan’s tax-free system uses a refund method: you pay the tax-inclusive price and receive a refund after Customs confirms at departure that the goods are leaving Japan. This confirmation must be completed within 90 days of purchase. Ask the shop how to register for and receive the refund.
Lost property inquiries are handled on the 10th floor from 10.00 to 19.00.
The following international bank cards are accepted at Tokyu Department Store: Union Pay, VISA, JCB, Mastercard, American Express, and Diners Club. Alipay and WeChat Pay are also accepted, although available payment methods can vary by shop.
In addition to the restaurants on the 10th floor, there is Cafe Kahisakan on the 3rd floor and Mother Leaf, a tea and waffle shop, on the 2nd floor. Both are good spots to take a break while shopping.
Location
Tokyu Department Store is located south of JR Sapporo Station, about 3 minutes on foot from the South Exit. It is about 2 minutes from Sapporo Subway Station on the Namboku Line and 1 minute from the Toho Line, with a direct underground connection. Underground passages also connect the store with JR Sapporo Station.
Transportation
This store has underground parking on the B2 and B3 basement levels. There is a taxi rank on the north side of the store and bus stops on the south side. Hokkaido Chuo Bus’s Circular 88, the Sapporo Beer Garden and Factory Line, leaves from the Sapporo Ekimae stop on the south side of the store and serves Sapporo Factory and Sapporo Beer Garden.
Bus stops on the south side of Tokyu Department Store
Opening Hours
Stores: 10.00 – 20.00, with some exceptions
10th Floor Restaurants: generally 11.00 – 22.00; Tokachi Hare opens at 10.30. Last orders vary by restaurant and are earlier than closing time.
After 20.00, use the north-side Crystal Elevator or the west elevator to reach the 10th floor.
Article and original photos by Michael Lambe. All rights reserved. Last updated 09-Sep-2026.
