Sapporo Tokyu Department Store is a major department store close to Sapporo Station which has 10 floors of shops and restaurants above ground as well as a basement level food hall.
This department store stocks a great range of fashion for men and women, as well as children’s wear, sportswear, bags, accessories, cosmetics, household goods, and furniture. Hokkaido’s best known confectionery brands and other edible souvenirs can be found in the food hall, and on the 8th and 9th floor is a branch of the popular lifestyle store Tokyu Hands. In this article we will give you an overview of the main products and brands that are sold on each floor.
The B1 basement level contains the store’s food hall. As well as everyday groceries and bento lunch boxes, here you can find a range of fresh seafood, gourmet treats, sake, wine, confectionery and other Hokkaido specialties. Popular brands on this level are the Hokkaido-based confectionery stores Ishiya which is famous for its Shiroi Koibito cookies, Rokkatei which is best known for its raisin butter sandwich cookies, and Royce chocolate store.
The 1st floor contains ladies’ fashion accessories and around 20 popular cosmetics brands. Here you can find Lanvin and Cole Haan for footwear, Paul Smith for bags, Swarovski for jewelry, Genten and Hirofu for leather goods, Hakuhodo for makeup brushes, and skincare products and cosmetics stores such as Estée Lauder, Decorté, Clé de Peau Beauté, Shiseido, SK-II, RMK, Chanel, and Dior.
The 2nd to 4th floors all have ladies’ clothing stores and fashion accessories. The 2nd floor has handbags and the popular 23KU store which sells simple, elegant high quality women’s clothing. The 3rd floor has casual and office wear, and popular lingerie stores such as Wacoal and Triumph. The 4th floor has luxury brands such as Daks, Hiroko Koshino, Leonard, Aquascutum, and plus-size stores such as Chamois and Evex.
The 5th floor has clothing for children and babies, maternity wear and toys. Also on this floor you can find jewelry, watches, and traditional kimono. Big name brands on this floor are Omega, Gucci, and Seiko for watches and Cartier for jewelry. Watch and jewelry repair is also available on this floor.
The 6th floor has household and interior goods, tableware, kitchen utensils, furniture, beds, bedding, handicraft materials, and bathroom items such as towels.
The 7th floor has men’s wear, men’s accessories, travel bags, general sportswear and outdoor clothing. The big men’s wear brands on this floor are Mackintosh and Maurizio Baldassari. Popular sportswear and outdoor clothing brands on this floor are Puma, Lacoste, and The North Face.
The 8th floor contains Tokyu Hands, a popular general goods and “creative lifestyle” store where you can find hobby goods, toys, games, and costumes as well as more practical products such as household interior goods, lighting, kitchenware, DIY goods, bags and travel accessories, stationery, arts and crafts supplies, and other everyday commodities.
The 9th floor is also partially occupied by Tokyu Hands. However, there is also a special event space on this floor where there are regular themed markets selling regional products at reasonable prices. These themed markets may feature a single product variety being sold at discount prices, or be a regional fair featuring food, drink and other agricultural goods from other areas of Japan. There are also some cheap accessory and cosmetic stores on this floor such as Chifure and Meiko and the store’s Customer Center is also located on this floor.
The 10th floor of Tokyu Department Store has two sections. One section is a restaurant zone called “Dining Dining” which has a variety of restaurants serving deep fried tonkatsu pork cutlets, sushi, shabu shabu hotpot, soba buckwheat noodles, tempura, and other Japanese dishes. There are also restaurants here serving Korean and Italian food. Also on this floor is a second section called “Beauty & Relaxation” where you can find a nail salon, massage salons, a beauty salon, and Charis Seijo herbal goods shop.
The Rooftop area of Tokyu Department Store has an indoor and outdoor children’s play area, an arcade game corner, and a small section selling second-hand cameras and camera equipment.
Services & Facilities
Information Desks are located on the 1st floor by the South Exit and on the B1 basement level by the North Exit. Floor Guide brochures are available here which are written in several languages including English, Japanese, Chinese, Korean, and Thai. Interpreters are also available at this store who can speak Japanese, English, Chinese, Korean, Thai, Russian, and Arabic.
Baby strollers and wheelchairs can be borrowed from the information desks. “Silver shopping carts” which are designed for the use of senior citizens can also be borrowed there.
Wheelchair accessible toilets can be found on the 1st, 6th, and 19th floors.
Japan Post and Seven-Bank ATMs can be found on the B1 basement level by the North Exit. These ATMs accept most major international bank cards and have English language guidance.
Coin lockers (including refrigerated lockers) can be found on the B1 basement level.
Free Wi-Fi spots are located on the B1 basement, 1st and 10th floors. You can receive an ID and password for free Wi-Fi access at the information desks.
Consumption tax refunds on purchases totalling more than 5,400 yen are available for overseas visitors. To receive your tax refund, please go to the Tax Refund Counter in the 9th floor Customer Center. You will need to bring your passport, receipts, and the items you have purchased to receive your refund. Refunds are only available on the same day that you bought your goods.
Lost property can be found in the 9th floor Customer Center.
The following international bank cards are accepted at Tokyu Department Store: Union Pay, VISA, JCB, Mastercard, American Express, and Diners Club. ALIPAY and WeChat Pay can also be used between the 1st and 9th floors.
In addition to the restaurants on the 10th floor there are also cafes on the 3rd, 5th and 7th floors and a tea and waffle shop on the 2nd floor which are all good spots to take a break while shopping.
Tokyu Department Store is located directly across from the JR Sapporo Station building on its south side and can be accessed on foot from the station in 5 minutes. The basement level of Tokyu Department Store is also directly connected to JR Sapporo Station and Sapporo Subway Station by an underground passageway.
This store has underground parking on the B2 and B3 basement levels. There is a taxi rank on the north side of the store and bus stops on the south side. Bus services from Tokyu Department Store include the “Sapporo Walk Bus” (Bus 88) which runs to popular locations such as the Sapporo Factory shopping mall and the Sapporo Beer Museum.
Stores: 10.00 – 20.00
10th Floor Restaurants: 11.00 – 22.30
Article and original photos by Michael Lambe. All rights reserved.